Cancellation Policy

Pet Boarding Cancellation Policy

We understand that plans can change, but advance notice allows us to offer your pet’s reserved space to another family.

Regular Season: Please provide at least 72 hours’ notice for cancellations. Cancellations made with less notice may incur a fee of up to 3 nights of your booking.
Holidays: Please provide at least 5 days’ notice for cancellations. Holiday cancellations made with less notice will be charged for 3 nights of your booking.

Thank you for your understanding; boarding spots can take several days to fill, especially during busy periods.

To keep our schedule running smoothly and ensure every pet receives the attention they deserve, we ask all clients to follow the policies below:

Missed Appointments: A $25 fee applies for no-shows or cancellations made with less than 24 hours’ notice.

Running Late? Arrivals more than 10 minutes late will incur a $10 late fee.
Over 15 Minutes Late: Your appointment may need to be rescheduled, and a $25 cancellation fee will apply.

Thank you for your understanding and cooperation! These policies help us provide the best care for every pet.